Hit it! Drums, Guitar and Telephones – Blaucomm provide for Canterbury Music Education Establishment

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The streets of Canterbury will be filled with music! A specialist music school for children who have been removed from mainstream education has expanded from it’s original base in Swanley and opened a second establishment in Canterbury, hoping to continue their early success of 97% of those who complete the course leave with a nationally recognised business diploma, and 85% go on to further education or employment.

Nearly every student is allocated a Google Chromebook, and all staff use laptops, so the need for a strong, dependable network that can handle large media streaming for simultaneous devices was high. So they turned to Blaucomm to provide an infrastructure that they can invest in and scale up when required.

After surveying the property, we identified some infrastructure that could be re-purposed, such as some CAT5e cabling and in-situ data cabinets. This ultimately helped reduce expenditure and keep costs down where possible.

It order to handle the expected data throughput, Blaucomm provided a 100Mbps Bearer Fibre Ethernet connection – due to the low levels of initial students, only a 30Mbps Port Speed was provided which is sufficient for the starting period. But once the student count increases, the customer can simply make a request and within a few clicks they can be allocated increments of higher speed – this again helped reduce initial expenditure but allows the expansion and scaling up of bandwidth without any additional engineering visits or lead time delays.

To ensure the network had full protection from both internal users and external threats, Blaucomm deployed a Sophos XG210 – an extremely powerful appliance that will provide every shred of protection and auditing required. From easy BYOD access for students, what times of the day they can access social media, enforcing safe search on search engines, filtering out millions of un-healthy content and providing full auditing reports for inspections or incident management. No need to replace the appliance as the user count grows either – the XG210 will handle all their devices no matter what get’s added to the network in the future.


Full WiFi coverage was a given – Blaucomm used Ekahau Pro, the world’s leading WiFi survye software, to build up a heat map plan of the the environment, the ensure all the requirements were met – not just basic coverage, but full Voice-over-WLAN (VoWLAN) Support throughout.

To ensure the site had telephones, Blaucomm installed the cloud hosted system ‘CTC’ – this particular customer already had CTC at their Swanley site, so it was only 5 minutes configuration and they had 2 working extensions with DDI’s at their Canterbury site. They Canterbury number currently rings Swanley until they ‘go live’ at the new site, so no calls are missed and they’re ready to start using the phones as soon as they move in.

No appointments with OpenReach. No lead time. No down time.

Now students end up with lightning fast WiFi throughout the building, as well as fixed Data points within rooms for wired devices or Smart TVs, all on a reliable connection designed never to go down. All for a price that’s fair and can be spread monthly through a lease, fitting in with an Opex model if required or as Capex as part of a refit budget.

Can Blaucomm help you reduce your costs on Fibre Ethernet or Telephony?

Reach out to us – we’ll happily provide case studies and examples of previous installations so you can total piece of mind that Blaucomm can provide the right solution for you!

You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommHit it! Drums, Guitar and Telephones – Blaucomm provide for Canterbury Music Education Establishment
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Blaucomm’s Student WiFi and Internet

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Student’s are always the first ones to let you know when the internet isn’t working – whether it’s a Whatsapp call, Facetime, Netflix, NowTV, YouTube or Coursework, they are always online. Therefore, when you have a large a student accommodation building with dozens (or even hundreds) of eager data-eaters, the last thing you need is to be bombarded with complains of slow or dead internet!

Student Accommodation was traditionally just given a broadband such as ADSL or FTTC per flat which was seen as sufficient maybe 10 years ago. However this requires multiple lines from an ISP, multiple routers, all of which are unreliable and often require ‘rebooting’ aka turning off and on again! In fact, we’ve surveyed multiple buildings that had labels saying ‘in the even of internet failure, turn off and turn back on’. Just look at the proof below!

Does that look like the type of solution that’s reliable, fast and problem-free? Or does it look like it’s caused that many problems that they’ve had to put instructions on restarting certain equipment when it fails? Considering you might find one of these routers in each apartment, that means multiple WiFi networks, some working, some not. What a nightmare!


Does the below look familiar? Lot’s of WiFi SSIDs to choose from, all covering different parts of the building and ultimately creating an administration nightmare to manage?


So, what would Blaucomm suggest? typically, you need dedicated WiFi Access Points which are ceiling mounted devices which broadcast WiFi signals that smartphones and other peripherals such as laptops, smart tv’s, gaming consoles etc can connect to. They look asthetically pleasing as well – just see below!

Those WiFi Access Points are connected to a centralised ‘Comms Cabinet’ in the building, where Blaucomm would install all the necessary switches, firewall and routers. No messy spaghetti cabinets are installed – we ensure everything is neat, tidy and professionally maintained!

A single reliable connection called Fiber Ethernet will be installed to provide the internet access – Fiber Ethernet is fast! In fact, we can deliver up to 10Gbps – that’s over 142 times quicker than standard FTTC connections! Fiber Ethernet is backed by an SLA meaning any faults are guaranteed to be fixed in a maximum of 7 hours – but they rarely even happen. That’s because Fiber Ethernet isn’t shared with anyone else – it’s dedicated for you and you only!

Blaucomm ensure every device gets a fair share of this connectivity, so no film geeks can suck all the bandwidth away from anyone else! We then conduct a survey after installation and give you a report so you know your WiFi is working perfectly!

Now students end up with lightning fast WiFi throughout the building, as well as fixed Data points within rooms for wired devices or Smart TVs, all on a reliable connection designed never to go down. All for a price that’s fair and can be spread monthly through a lease, fitting in with an Opex model if required or as Capex as part of a refit budget.


What happens if something goes wrong? I don’t want to install this and then still have to deal with complaints of people not getting online!

We totally get that. That’s why in the rare circumstances that someone is having a problem, they can contact us directly. We’ll support them and their devices to get them connected or diagnose and problems. Most of all issues reported are resolved by the user restarting their device or updating it, not our equipment. But, we’ll always be here. To this day, we’ve not had to make 1 single visit to resolve a fault in any of our student accommodation sites – this shows the strength of how good our support is!

So how expensive is it? Will it cost lots to install?

Price is always dependent on building size mainly, since the larger the site then the more WiFi access points, data points, switches and labor is required. However, we always ensure that what we are providing is fit for purpose and aligns within a budget where possible. We try and ‘pre-stage’ alot of the configuration before attending site, so that along of the equipment is ready to go. This minimises our professional services time on site and ensures a smoother installation and project delivery.

Okay – so how can you know how many WiFi Access Points I need? Are you just guessing?

That is a very very good question – WiFi Access Points are the devices that get installed to physically broadcast WiFi signals that your devices connect to. There are a multitude of different vendors/manufacturers and models all with different performance and price factors to consider. Blaucomm have select product lines that have been selected because we’ve proved they work in some of the most challenging situations. We wouldn’t provide a product that we hadn’t rigorously tested ourselves.

We firstly begin the journey with a WiFi WLAN Survey – this is the process of us using specialist survey software to check how many WiFi Access Points you need and where their intended locations will be. Have look below for more information on this service:

https://www.blaucomm.co.uk/wireless-surveys

Once we have a report built, we know the exact solution to implement for you to guarantee full WiFi coverage and performance in your building. And of course, we can install it all whilst maintaining the aesthetics of your building.

Are you sure your equipment can handle the amount of data that my students may use?

You bet – below is a picture capturing 30 days work of usage at 1 particular site – look at the mount of data that’s being used just on Netflix! Over 2.2 Terabytes! And this is regular traffic we see from 1 site, without any complaints. So yes, our equipment can stand up to the high demands of your network and its users!

What do I need to do?

Reach out to us – we’ll happily provide case studies and examples of previous installations so you can total piece of mind that Blaucomm can provide the right solution for you!

You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommBlaucomm’s Student WiFi and Internet
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What makes Blaucomm Cloud Telephony different from everyone else?

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Blaucomm operates it’s own cloud hosted platform we called ‘CTC’ – the Cloud Telephony Controller. This hosted system is sold, maintained and supported by Blaucomm – but what makes us so different from other suppliers?

Why should you choose Blaucomm? Simple. Because we deploy the right solution, that’s fit for purpose at a price that’s fair. And we give back so much that other suppliers charge hidden fees for.

Most companies will sell hosted telephony at a “per user, per month” basis, so its easy to get hooked on that price and not ask; “What am I actually getting for that price? Will I pay for more things upfront or be charged for additional features that I want later on?”.

Let us set the bar for you.

We supply a reliable modern SIP Phone (also known as a VoIP Phone) Free, that connects to our CTC Platform that’s hosted in state of the art data centres in London. We include over 2,000 minutes per phone to 01/02/03/07 Mobile numbers including a Free DDI (Direct Number).

We include all the standard features you expect, like Call/Hunt Groups, Voicemail, Direct Dials, IVRs (Auto Attendants) – but we go beyond this. We include Call Reporting and Recording, Conference Facility, Voicemail-to-Email, as well as Desktop and Mobile Applications for complete unified communications.

But it’s the little details on top that help set us apart. We don’t charge you anything to make changes. We provide a free Professional Voice Recording for your announcements so you really stand out to your customers. We don’t charge for Training. We include warranty on all devices whilst you are out customer.

We’ll even dispose of your old telephone system.

Why do we do this? Because we love to stand out and provide a good service and do an installation so a customer becomes a relationship – not just a number on a board. We love walking away from a job knowing “we did good” – not leaving people complaining about bad installations, missing equipment or poorly trained staff.


I have an old telephone system that has been fairly reliable – why should I change now?

Maybe you haven’t seen – BT OpenReach will be switching off the ISDN network soon – this means all businesses will have to switch to SIP Trunking for their lines. Whilst you can use SIP Trunking on certain on-premise telephone systems, this still leaves you with a single point of failure on your premise. If your system goes down, your business grinds to a halt. By using Blaucomm’s CTC, you get a cutting edge modern cloud solution with built-in disaster recovering, multi-site fail-over, constant updates and new features, as well as emergency divert facility and remote working ability. Can your on-premise telephone system do that?

Okay, but I’m concerned – we don’t have fantastic Internet as my site; doesn’t cloud telephony rely on a good internet connection?

Yes, you are right, Cloud Telephony does rely on a good internet connection – but doesn’t everything? Email, supplier orders, CRM’s, file sharing, remote support and pretty much every business function?

Blaucomm have a rich and grand history in network engineering – we check every network is sufficient to support IP Telephony. This means we’ll check your internet connection, router/firewall, data switches and cabling to ensure everything is up to par. If it isn’t we can work to provide you a consistent, stable and reliable network that saves you money and meets your business needs.

Isn’t this expensive though?

Not at all – we provide a bespoke proposal for each customer that fits their needs and in most cases actually saves the customer money. This is because there is no expensive ISDN rental, no clunky on-premise telephone systems to pay support contracts on, no service visits required to upgrade parts or add additional lines to. It’s all managed and maintained by us, so we give you the best pricing as we can.

What do I need to do?

If you feel your supplier isn’t giving you value or treating you like a valued customer, please reach out to Blaucomm – we can migrate you over in as little as 14 days!

If you want to see how Blaucomm can save you money whilst giving you the latest in cloud telephony, why not reach out? You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommWhat makes Blaucomm Cloud Telephony different from everyone else?
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Multi-Language Support, User Self-Service – Blaucomm NMS Updated

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Blaucomm NMS (Nursecall Messaging Service) has been updated once again with some exciting new features including Multi-Language Support, User Self-Service and Multi-Tenant Login/Logout.

Let’s face it, we are a nation of multiple ethnicity, religion, race, but more importantly, language. Not every visitor or worker will speak a highly proficient level of English on immediate arrival, but more so develop written and spoken English through exposure and experience.

I mean, if you was to go to another country, could you operate the same tools and software with everything in another language to same proficiency level? Probably not.

The same applies for health care workers – many may come to the UK for better employment opportunities, bringing years of skill and experience with them. But the translation of medical terms might not always been known. This creates a challenge for these members of staff.

That’s why Blaucomm has decided to introduce multi-language support on the NMS!

This allows any user to login and change their preferred language – completely real time, on any device, completely self-service. In fact, we include a whole host of features that users can actively change and maintain about their profile, reducing the work load on care home managers or IT Support!

The settings are applied to the users profile, meaning that someone else can login on the same device, which will then change the the preferred language of the new user – this allows complete flexibility and easy distribution of devices.

Once the user has chosen their language, the changes are applied immediately – no need to logout and log back in, no change requests to IT Departments, no HR intervention needed, no technical knowledge required!

This language change supports the following languages: Croatian, Czech, Dutch, English, French, German, Hungarian, Portuguese, Romanian, Russian and Spanish.

However we are always looking to expand our options and include more languages to ensure no user is left at a disadvantage!

We’re constantly including features to keep making NMS the best solution available – we love your feedback!

Would you like a demonstration or trial of the NMS Solution? Curious to see costings and whether we can deliver the same success for you? Get in contact with Blaucomm today! Email us at hello@blaucomm.co.uk or call 08000 062 262!

BlaucommMulti-Language Support, User Self-Service – Blaucomm NMS Updated
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Free Sophos XG Firewall with selected Fibre Ethernet, EoFTTC or EFM Circuits!

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Fast, reliable and cost effective internet connectivity is something every business looks for. There are several options for business-grade connectivity – EFM, EoFTTC or Fibre Ethernet.

For many businesses, this is a large upgrade for them from basic connectivity from ADSL or FTTC – these kind of broadband connections usually come with free cheap routers with basic features that lack reliability. Let’s face it, how many times have you had to reboot your router or been told to “turn it off and back on again”. Doesn’t really seem reliable, or fit for purpose, right?

So you decide to upgrade to one of these newer, better circuits, only to find that your provider doesn’t give you a router or firewall – this is something you need to pay for separately. This means you need to budget for a cost you wasn’t expecting but NEED – Otherwise, you will have no means of even using the new data circuit.

Doesn’t really seem fair, does it? You pay a large some of money every month, and still have to pay a large upfront fee to use the internet.

There are lots of different Firewall vendors out there, so then you have to make a decision on which one is appropriate for you, what costs are involved, who will support and maintain it etc – it’s suddenly alot more stressful than it needs to be, Don’t worry, we totally understand.

That’s why Blaucomm include a Free Sophos XG Firewall with selected EFM, EoFTTC and Fibre Ethernet Circuits that we provide! We provide a model that is appropriate for the circuit speed and number of expected devices – it’s supplied, installed and maintained by Blaucomm as well, so you never need to worry about who to call!

This means no unexpected costs, no additional purchases, no additional support contracts required – complete peace of mind!


Do I need to get an IT company to manage the Firewall Appliance?

No – Blaucomm will manage and maintain this for you! If you do have an in-house IT Department or third party provider, we’ll work with them to provide access so they can make changes on your behalf. The more we work together, the better.

I don’t understand – do I need a firewall?

Yes, you do. All of the circuits for EFM, EoFTTC and Fibre Ethernet are provided in such as way that you must connect a firewall or router in order to be connected to the internet. A Firewall includes all the features and abilities to protect your business from threats on the internet and ensure you always stay connected without any interruptions.

I think I have a router already, can I just use that?

If it’s sufficient, it could be used. We highly suggest staying away from cheap hardware and low level brands – why would you invest in a business-grade connectivity just to plug a cheap router in that still fails and requires rebooting when it stops working. It kind of defeats the object! But we’ll always provide advise and best practice suggestions where possible.

What models do you provide?

We provide and support the entire fleet of Sophos XG – we provide a model that is suitable for your circuit type, speed and expected user count.

What features will come with the Sophos XG?

All the features included in “Enterprise Protect” for the Sophos XG. This will include the web filtering, anti-virus and anti-malware, advanced threat detection, http/https scanning, captive portals and so much more.

It includes manufacturers support, including hardware warranty. This means if you appliance goes faulty, you get a brand new replacement!

Furthermore, you get a much better enhanced GUI for easy management, and even access to the cloud management portal ‘Sophos Central’.

What do I need to do?

If you have an existing EFM, EoFTTC or Fibre Ethernet or are interested in a new installation, why not reach out? You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommFree Sophos XG Firewall with selected Fibre Ethernet, EoFTTC or EFM Circuits!
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Blaucomm NMS Success in Care Village

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The Engineers at Blaucomm have completed another successful installation in to a large care village in the North West of England!

After learning the customer had an Intercall Nursecall System and wanted to move away from Legacy Pagers, we knew we had the right solution – the NMS; Nursecall Messaging Service.

Blaucomm Partnered with one of the UK’s largest distributors of Nursecall Systems and through this relationship have begin the process of installation, testing, proving the concept and village-wide rollout for this prestigious customer.

Firstly, our technical team gathered all the required information, such as Nursecall Panel location, suitable data access (Ethernet or WiFi), Power. This helps us know straight away what infrastructure is in place and if Blaucomm need to provide anything else as part of the installation.

Since the customer already had an existing Intercall Nursecall sysytem, we knew that integrating was no problem due to the Intercall having an on-board RS232 Paging Port.

Blaucomm Engineers attended the site and installed our ‘I.S.’ (Integration Server) – This is the appliance in the white enclosure. This device is responsible for taking the alerts and delivering them to our Cloud Platform ‘NMS Cloud’. The device supports WiFi, Ethernet and even GSM failover so we can use the public 2G network from any provider in the event the local network fails. We also include a UPS inside so the I.S. can remain online and working for up to 20 hours whilst in use. We’re ready for anything!

You can see the I.S. Unit is aesthetically pleasing and easy on the eye to look at – it’s neutral white colour ensures it blends in with existing walls and looks smart – even against wallpaper. The unit has visually indicator lights on the outside informing it’s on and functional.

You might have also noticed the Samsung Galaxy XCover 4 in view – the customer had these deployed for a care management application, so Blaucomm was able to take advantage of this and provide it’s App to be installed on the devices.

This reduced the requirement for additional devices to be carried, allowed staff to continue using a device they are familiar with and reduce expenditure such as additional device outlay, ongoing licences/support and mobile device management.

As soon as the I.S. Unit was connected to the network, it connected to the NMS Cloud and downloaded any new firmware updates and applied them – no reboots are even required. That’s right – it applied the new updates and didn’t even require restarting, meaning it resulted in zero down time – perfect for healthcare!

It downloaded all it’s settings and configuration from the NMS Cloud and instantly began delivering alerts. Talk about a resounding success!

Would you like a demonstration or trial of the NMS Solution? Curious to see costings and whether we can deliver the same success for you? Get in contact with Blaucomm today! Email us at hello@blaucomm.co.uk or call 08000 062 262!

BlaucommBlaucomm NMS Success in Care Village
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Blaucomm are SafeContractor Accredited – but what does that mean?

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SafeContractor is, in short, a health and safety accreditation for businesses, helping demonstrate your health and safety compliance to potential clients.

That’s why Blaucomm are SafeContractor Accredited! We’re accredited in Telecom Network Services & Telecommunications engineering in both Construction Contractor, Non-Construction Contractor Roles. This includes activities involving Ladders / Step Ladders, MEWPs, Selection & Control of Subcontractors, Working at Height, Working on Services, Systems, or Equipment Requiring Isolation. Pretty capable, huh?

By being SafeContractor Accredited, this is allowing Blaucomm to prove its commitment to industry standardisation for Health and Safety. Since SafeContractor is not a legal requirement, it shows Blaucomm are investing back in to the industry to ensure we are always compliant, professional and progressive.

But how does that benefit me, the customer?

In order to be SafeContractor Accredited, there are numerous checks and verification of insurance, qualifications, accreditation, health and safety policies and more. By completing these checks, you know Blaucomm is compliant and competent in every area we operate.

How long does your accreditation last?

SafeContractor accreditation lasts 12 months – so we’ll constantly be updating and improving our policies to ensure we always are accredited.

What do I need to do?

Reach out to us – we’ll happily provide case studies and examples of previous installations so you can total piece of mind that Blaucomm can provide the right solution for you!

You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommBlaucomm are SafeContractor Accredited – but what does that mean?
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Student Accommodation – I need WiFi, but the build is complete!

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It’s a common situation we see time and time again – a building has been commissioned or refurbished with all the latest fixtures and fittings – but where’s the WiFi?

Often the task of providing internet is just left to the last stages, so now you face the issue of getting broadband from a range of different providers – BT, Plusnet, TalkTalk, Virgin etc – all who want to run in their own cabling and install their own Routers.

But, there will be a range of different SSIDs, Passwords, coverage and performance – what a nightmare!

Student Accommodation is often a victim of this scenario, yet are prime examples of some of the most demanding networks being implemented – luckily Blaucomm have a good background installing full solutions for distributed internet and WiFi Access, just like for this customer near Central Nottingham (See Image Below)!

Does the below look familiar? Lot’s of WiFi SSIDs to choose from, all covering different parts of the building and ultimately creating an administration nightmare to manage?

So, you decide to do something about it – you get informed that you need dedicated WiFi Access Points which are ceiling mounted devices which broadcast WiFi signals that smartphones and other peripherals such as laptops, smart tv’s, gaming consoles etc can connect to.

But, those WiFi Access Points need cables, right? The cables provide the power and connectivity from the WiFi Access Point to the centralised “Comms Cabinet” – but what about your newly painted ceilings? What about the walls? Will lumps of ceiling be taken out and left for a costly repair bill? Nope!

Blaucomm have extensive experience in data cabling, and a favorite method in situations like this is the use of PVC Mini Trunking. This type of containment allows multiple cables to be neatly and safety installed, flush to corners and surfaces to blend in where possible. It looks professional, it’s quickly installed and easily allows more cables to be added in the future if required.

As you can see, the PVC trunking is kept flush to the ceiling and wall for discretion, and only protrudes out in to the center to deliver the final part of the cable to each WiFi Access Point. Smart, right?

What about around corners or stairs – will it still look neat and tidy?

You bet! Look at the below image – again, the Trunking is kept neat and flush to the ceiling and wall, it’s cut to length, tidy and securely fixed to the wall. Some installers will rely solely on the self-adhesive tape that is fitted from the factory to the rear of the Trunking – however over time this adhesive can become weak and cause the trunking to actually peel off and effectively falling off the wall – that’s the last thing you want!

We ensure all our Trunking uses wall plugs and screws to ensure a tight and neat fit to the wall. It’s these little touches that ensures the job is always done correctly.

So how expensive is it? Will it cost lots to install?

No – as a material PVC Trunking is reasonable in price. This means even if large quantities are need in varying sizes, it wont significantly affect a project budget. Our engineers will install the trunking in preparation for the cabling, so the process goes smoother and reduces installation time on site.

Okay – so now I know you can get cables in and make it look neat – what about my WiFi? How many of these cables and WiFi Access Point’s do I need?

That is a very very good question – WiFi Access Points are the devices that get installed to physically broadcast WiFi signals that your devices connect to. There are a multitude of different vendors/manufacturers and models all with different performance and price factors to consider. Blaucomm have select product lines that have been selected because we’ve proved they work in some of the most challenging situations. We wouldn’t provide a product that we hadn’t rigorously tested ourselves.

We firstly begin the journey with a WiFi WLAN Survey – this is the process of us using specialist survey software to check how many WiFi Access Points you need and where their intended locations will be. Have look below for more information on this service:

https://www.blaucomm.co.uk/wireless-surveys

Once we have a report built, we know the exact solution to implement for you to guarantee full WiFi coverage and performance in your building. And of course, we can install it all whilst maintaining the aesthetics of your building.

What do I need to do?

Reach out to us – we’ll happily provide case studies and examples of previous installations so you can total piece of mind that Blaucomm can provide the right solution for you!

You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommStudent Accommodation – I need WiFi, but the build is complete!
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Cyberoam – End of Sale Announcement and Migration to Sophos XG

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Blaucomm partnered with Sophos to fulfill the requirement for Next-Generation Firewall (NGFW) needed to ensure all our customers have total network security. Sophos acquired Cyberoam in February 2014 in order to expand and deepen Sophos’ already significant product portfolio in network security, by combining Cyberoam’s Unified Threat Management (UTM), next-generation firewall and network security expertise with Sophos’ existing award-winning network security solutions in UTM.

But, as innovative new products arrive to market such as the leading Sophos XS product suit, Sophos have announced the beginning of the end for Cyberoam. The End of Life process has begin by announcing the End of Sale of the entire Cyberoam product portfolio, including the ‘iNG’ series.

Sophos announced that 31st March 2019 will be the final possible date to purchase hardware products, with Sophos/Cyberoam support ceasing completely on 31st March 2022.


What can I do? Do I have to replace my Cyberoam Appliance?

Sophos value the contribution Cyberoam customers have brought by purchasing appliances and services. Therefore, a Migration Path exists so existing Cyberoam customers can migrate and install Sophos XG firmware on a Cyberoam Appliance. This unlocks all the features and abilities of a Sophos XG appliance, as well as extending the lifetime of the appliance to that of a regular XG Appliance (which, considering it has no EOL or EOS announcement could mean many years yet).

Great, so what’s the catch? Additional Fees? Hidden cost?

No catch. No Hidden cost. No additional licence. Blaucomm are Sophos Partners, so we can perform the necessary task to arrange the transfer of your Cyberoam Customer account to a MySophos ID, then register your existing Cyberoam licences as Sophos Licences, then execute the actual firmware upgrade.

As we’re experts in our field, we will ensure a minimal downtime for you – we’ll migrate your configuration so there is no need to re-configure the settings all over again – useful for the many many individual settings and firewall rules that typically exist in existing deployments. This reduces engineering time and deployment issues.

I’m not sure if my Cyberoam Appliance is registered or licenced?

Not a problem. We can check this using the Appliance Key – it’s sort of like a Serial Number that allows us to identify your exact appliance. We can check to see what licences you have. If you don’t have a Cyberoam Licence, then we can arrange to get one, then migrate it. It’s important to note that you should have a Cyberoam Licence before we migrate the appliance. But that’s fine – we won’t expect you to know all the in’s and out’s – that’s why we take care of it all!

Apart from keeping the Appliance ‘Supported’, what else do I get?

All the features your licence permits on a regular Sophos XG. This can include the web filtering, anti-virus and anti-malware, advanced threat detection, http/https scanning, captive portals, sandstorm, and so much more. Essentially, you get all the features that the award winning Sophos XG appliance gets, on your Cyberoam (that your licence permits).

It includes manufacturers support, including hardware warranty. This means if you appliance goes faulty, you get a brand new replacement! The last thing you want is your investment in the firewall to be blown out if the hardware fails and it’s not entitled to a free replacement and you have to re-purchase a new appliance all over again!

Furthermore, you get a much better enhanced GUI for easy management, and even access to the cloud management portal ‘Sophos Central’.

What do I need to do?

You need to act before 31st March 2019 to ensure you are protected. Blaucomm can order licences, migrate you and perform a health check to ensure all configuration is correct and as best practice guidelines.

Blaucomm can provide the ongoing support and maintenance on the appliance as well, ensuring you always have networking experts at your fingertips!

If you have a Cyberoam and want to upgrade to Sophos XG, why not reach out? You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommCyberoam – End of Sale Announcement and Migration to Sophos XG
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Blaucomm NMS – Cutting Edge Integration for Nursecall Alerts and Healthcare Systems

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Blaucomm have spent a considerable amount of time developing our NMS Solution!

NMS – The Nursecall Messaging Service was designed in-house by Blaucomm; we’ve spent many hours and will continue to spend many more to ensure the NMS is the leading platform for integrating with Nursecall and Patient Record systems to delivery information to an App on smart devices such as Android Smartphones and Tablets.


So, what really does NMS do?

Nearly all care facilities currently some form of system for patient alerts. Commonly, this is a Nursecall System from brands such as Intercall, Courtenay Thorne, Chubb, Safety Systems and more. These systems generally work by the resident having a button or panel to generate a ‘Call’ for someone to attend.

This Call is shown on panels/screens around the Care Facility stating the location and type of alert, such as ‘Ground Floor, Bedroom 04, Assistance’ or something similar.

However this requires the member of staff to be near a panel to be alerted to a Call and to be able to learn of the action required. This isn’t an efficient use of time.

The staff member would then go to the location of the alert and ‘Accept’ it.

But, most systems won’t give you any reporting on this action. Who accepted the alert? How long did it take them to attend? Is that higher than normal for this resident? What’s the average time for all residents to be attended? Is that member of staff slower at responding than everyone else? Is that resident frequently pressing their Call button much more often than other residents signalling a potential great level of care required?

That’s where NMS comes in. We install a device that connects in to your Nursecall System. We receiving all the alerts and data, and send this to our platform in the Cloud. Essentially, we are going to process the information on really powerful computers that can do this for many care facilities at the same time!

We issue smart phones to staff members, or we can most likely used existing ones if you have already invested! The devices will have our NMS App – they sign in, using unique credentials that identify them. No setup required or technical details required – the App speaks straight back to the Blaucomm NMS Cloud Platform.

The staff member identifies they are working at “Care Home Lodge” site, since they often move from site to site to cover shifts. They identify they are working on the Ground Floor for this shift. Then, when an alert is triggered from any location on the Ground Floor, they receive the alert on their handset information them the type of alert – both by written text and colour coded. For example, an Emergency from GF Bedroom 14 would read: “Emergency: GF Bedroom 14” or similar. It informs them the time this alert was made and how long ago that was (e.g. 32 seconds ago).

The staff member select ‘I will attend this Call’ and the alert stops showing on other devices. If they choose ‘I Cannot Attend’ then all other staff continue to see the alert.

Managers can login to a portal to see statistics on staff members, on the residents, on zones and alert types, and break them down to time periods such as the last 12 hours, 24 hours, 7 days, 30 days or 6 months.

All the information is presented in clear, easy to read charts and graphs which can be exported for sharing.

Great, so what other features do you have?

We’re glad you asked! Features currently include a Chat within the App, so staff members can communicate with each other and view message history, or a manager can create group chats – great for putting information out to Team Leaders!

We also include self-management, where the staff member can update information about themselves, such as zone membership – this is great if they change to a different floor and only want to receive alerts for that floor.

We’re also getting our integrations up to scratch with other systems, such as Fire Alarm Panels, Care Planning and Management and lots more. This allows us to give more details information and also provide our data to other applications you already use, creating a better picture of what happened, when, who and why!

If there’s something you want to see on NMS, why not let us know? You can call us on 08000 062 262 or email hello@blaucomm.co.uk !

BlaucommBlaucomm NMS – Cutting Edge Integration for Nursecall Alerts and Healthcare Systems
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